ORDERS & RETURNS

You can place your order (3) three different ways:

Resources Unlimited respects the privacy of visitors to our web site. You control what personal information, if any, you share with us. You are not required to tell us who you are or to reveal any information about yourself.

Below is the information we collect and how we use it:

  1. Online through our shopping cart
  2. By phone at +1.800.278.1292 | 515.278.1292
  3. By email at info@resourcesunlimited.com

Payment Options

  • Credit Cards: Accept all major credit cards
  • Government purchasing cards
  • PayPal
  • Purchase Orders: Call: +1.800.278.1292 or Email: info@resourcesunlimited.com
  • Wire Transfers: Wire transfer fees are the responsibility of the buyer

Shipping

Our online products (such as the popular DiSC® Workplace and DiSC® Classic 2.0 profiles) are delivered to you instantly via digital download. There’s no shipping fee for these materials.

For physical products, such as paper profiles, facilitation kits or other training materials, we offer the following shipping options for physical products:

Orders placed after 4:00 pm Eastern, 3:00 pm Central, 2:00 pm Mountain, 1:00 pm Pacific will not be processed until the following business day.

Product Returns and Exchanges

We accept returns or exchanges on most items within 15 days. To return an item:

  1. Before shipping any materials, call us at 1.800.278.1292. Some items are not eligible for return.
  2. We must receive your item in perfect, unopened condition within 15 days of purchase. We reserve the right to reject items that have been opened, used, or are otherwise in unsalable condition.

If you are exchanging an item, please note that you’ll need to pay a separate shipping fee.

Training Cancellation & Refund Policy by Registrant

  1. Registrants whose cancellation request is received at least 30 days prior to scheduled course start date will receive a registration refund of $1,800.00. Unopened (shrink wrap must be in tact) Facilitation Kits will be refunded for $1,195.00. Registrant is responsible for return shipping.
  2. Registrants whose cancellation request is received within 30 days prior to scheduled course start date may receive a refund for unopened (shrink wrap must be in tact) Facilitation Kits of $1,195.00. Registrant is responsible for return shipping. The remaining registration fee of $1,800.00 will be credited towards a future training course.

Training Cancellation by Resources Unlimited

  1. Resources Unlimited reserves the right to cancel any training course due to insufficient enrollment at least 30 days in advance of the scheduled course date. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees.
  2. Resources Unlimited is not responsible for any expenses incurred by the customer if a training course is cancelled.
  3. If a training class is cancelled due to any unforeseen circumstances such as weather or natural disaster, the customer is entitled to reschedule for a future training course.

Internet Ordering Security

Our Secure Server provides you with the highest level of security available on the web. Any information you provide to this server cannot be viewed by any third party in transit.

Past Due Invoices

A Late Fee of $35 and a Finance Fee of 1.5% per month will be applied on past due invoices.


DiSC Profile,™ Everything DiSC,® Five Behaviors of a Cohesive Team™ Powered by Everything DiSC and Powered by All Types™ are registered trademarks of John Wiley & Sons, Inc., or its affiliated companies.