ORDERS & RETURNS

You can place your order (3) three different ways:

  1. Online through our shopping cart
  2. By phone at 515-375-2931
  3. By email at info@resourcesunlimited.com

Resources Unlimited respects the privacy of visitors to our web site. You control what personal information, if any, you share with us. You are not required to tell us who you are or to reveal any information about yourself.

Below is the information we collect and how we use it:

Payment Options

  • Credit Cards: Accept all major credit cards
  • Government purchasing cards
  • PayPal
  • Purchase Orders: Call: +1.833.909.1409 or Email: info@resourcesunlimited.com
  • Wire Transfers: Wire transfer fees are the responsibility of the buyer

Shipping

Our online products (such as the popular DiSC® Workplace and DiSC® Classic 2.0 profiles) are delivered to you instantly via digital download. There’s no shipping fee for these materials.

For physical products, such as paper profiles, facilitation kits or other training materials, we offer the following shipping options for physical products:

  • Ground Shipping within United States (3-5 business days) – FREE
  • Second Day Air within United States – Additional Fee
  • Next Day Air within United States – Additional Fee
  • International Shipping – Additional Fee – International duty tax is receivers responsibility)

Questions on shipping rates? Please contact Resources Unlimited with your order.

Orders placed after 4:00 pm Eastern, 3:00 pm Central, 2:00 pm Mountain, 1:00 pm Pacific will not be processed until the following business day.

Product Returns and Exchanges

We accept returns or exchanges on most items within 15 days. To return an item:

  1. Before shipping any materials, call us at 1.833.909.1409. Some items are not eligible for return.
  2. We must receive your item in perfect, unopened condition within 15 days of purchase. We reserve the right to reject items that have been opened, used, or are otherwise in unsalable condition.
  3. EPIC Credits may only be returned with prior approval and will be subject to a 25% restocking fee.

If you are exchanging an item, please note that you’ll need to pay a separate shipping fee.

Certification Training Cancellation & Refund Policy by Registrant

  1. Facilitation Kits cannot be refunded as kits are a digital download.
  2. Registrants may transfer to a different course if request is received at least 30 days prior to scheduled course start date.
  3. If registrant cancels, the course may be transferred to another individual. Note that the transferee must have possession of the Everything DiSC® Facilitation Kit. If transferee does not have the facilitation kit, one may be purchased for $1,495.00.
  4. If registrant cancels and chooses not to select another date or transfer course to another registrant, please see refund amounts below. 
    – 30 days prior: $1,500.00
    – 15 days prior: $1,000.00
    – 7 days or less: No refund available

Certification Training Cancellation by Resources Unlimited

  1. Resources Unlimited reserves the right to cancel any training course due to insufficient enrollment at least 30 days in advance of the scheduled course date.
  2. Notice will be provided with the option to reschedule for a future course date.
  3. Resources Unlimited is not responsible for any expenses incurred by the customer if a training course is cancelled. Registrant is notified of the cancellation policy via email upon registration. If a training class is cancelled due to any unforeseen circumstances such as weather or natural disaster, the customer is entitled to reschedule for a future training course.

Internet Ordering Security

Our Secure Server provides you with the highest level of security available on the web. Any information you provide to this server cannot be viewed by any third party in transit.

Past Due Invoices

A Late Fee of $35 and a Finance Fee of 1.5% per month will be applied on past due invoices.

DiSC Profile,™ Everything DiSC,® Five Behaviors of a Cohesive Team™ Powered by Everything DiSC and Powered by All Types™ are registered trademarks of John Wiley & Sons, Inc., or its affiliated companies.

CONTACT US

1213 Hwy 10 W
Suite 110
Orange City, IA 51041

Toll Free: 833-740-1555
Phone: 515-654-5040
Email: info@resourcesunlimited.com

Hours | M – F: 8:00 – 5:00 CST

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